GoPro Warranty Information

We’re disappointed if you’re not completely satisfied with your GoPro purchase. We take a lot pride in our products and service! If you are experiencing a problem with a GoPro purchase, please take a minute to read the information below to determine if your issue is covered under the GoPro warranty.

30 DAY MONEY BACK GUARANTEE: (GoPro Webstore Purchases)

We want you to be totally psyched about the products you purchase from GoPro’s webstore at gopro.com. If at any time within 30 days of receiving your order, you are not 100% satisfied, you may return it to us for a refund. No questions asked. Any items damaged due to reasons not covered under warranty cannot be accepted back for refund under our 30 Day Money Back Guarantee. Also, associated shipping fees are not refundable. NOTE: this guarantee only applies to orders placed on GoPro’s webstore at gopro.com.

GOPRO WEBSTORE RETURN INSTRUCTIONS:

If you bought your product directly from GoPro on gopro.com, and you are not satisfied with your purchase within 30 days of receipt, you can return it following the below procedure. Your card will be credited upon receipt of the returned merchandise.

  1. Request an RMA (Return Merchandise Authorization) number from GoPro Customer Support
  2. Package products along with a copy of the RMA form.
  3. Write the RMA number on the outside of the box and send to (items must be received by GoPro within 14 days of issuing the RMA):

GoPro Returns
RMA# _______
2111 Eastridge Ave.
Door 34037
Riverside, CA 92507
USA

WARRANTY REPAIR & REPLACEMENT SERVICE INSTRUCTIONS:

GoPro will replace your product or part free of charge if your product or part has a manufacturing defect that is covered by the warranty below. GoPro is not responsible for shipping costs associated with warranty returns.

  1. BEFORE sending anything to GoPro, please contact our Customer Support Team. They are often able to solve the problem quickly via email
  2. If our Customer Support Team determines that your problem qualifies under warranty coverage, you will be issued an RMA (Return Merchandise Authorization) number
  3. Prepare a package to return to GoPro. All product parts must be included in your return!
  4. Please include your original receipt and a clearly written explanation of the problem
  5. Write your RMA number on the outside of the box and send to:

GoPro Warranty Returns
RMA# _______
2450 Cabrillo Hwy S, Suite 250
Half Moon Bay, CA 94019
USA

Returns that don’t qualify for warranty coverage will be returned to customers. It is vital that you communicate with GoPro’s Customer Support Team before sending in your return!


GOPRO WARRANTY:

GoPro products and accessories are guaranteed against manufacturing defects one (1) year from the original date of purchase. GoPro’s sole obligation in the event of such defects during this period is to repair or replace the defective part or product with a comparable part or product at GoPro’s sole discretion. Except for such repair or replacement, the sale, processing or other handling of this product is without warranty, condition or other liability even though the defect or loss is caused by negligence or other fault. Damage resulting from use, accident, or normal wear and tear is not covered by this or any warranty. GoPro assumes no liability for any accident, injury, death, loss, or other claim related to or resulting from the use of this product. In no event shall GoPro be liable for incidental or consequential damages relating to or resulting from the use of this product or any of its parts. Because of possible user resealing error, this product is not warrantied against waterhousing leakage or any resulting damage. Please review and follow the instructions carefully when sealing the waterhousings! Returns or replacements of parts and/or products may be subject to shipping, handling, replacement and/or restocking fees.

Questions? Comments? Experience some world class customer support when you contact our Support Team by using the contact form on the main Support page. They’d love to hear from you!

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